We provide tailor-made solutions for tracking, improving and assessing of your organisation’s current products and practices.
Customer and Stakeholder Satisfaction Surveys
We survey the satisfaction of your customers, combine it with an evaluation of their expectations and an assessment of your competitors to offer intelligent approaches to improve your customer satisfaction.
Mystery Shopping
We provide quality mystery shopping services and measure the compliance with quality standards at the point of sales, service, or over the phone and web.
Brand Image / Perception Surveys
We use our X-Percept Model to depict how your brand is perceived across emotional, corporate and social dimensions and identify which consumer needs it fulfills.
Trackers
We track the effectiveness of your advertising campaigns and provide valuable insight for your media planning and creative process.
Employee Satisfaction and Engagement Surveys
We measure the level of satisfaction in your company and assess employee engagement. We use tailor-made questionnaires and provide benchmarking data for your sector.
Values Workshops
We help your organization to articulate its values through a series of values workshops. We employ appreciative inquiry technique and projective methods, formulate long lasting values and help to build strong teams.
Corporate Reputation Surveys
We measure corporate reputation with our own X-Rep Model. We assess familiarity, favorability, trust, satisfaction, loyalty, advocacy and activism. Our new model covers reputation in digital media and social networks.
Monitoring &Evaluation and CSR
We conduct independent evaluations, conduct M&E strengthening projects for international NGOs and the United Nations. Similarly, we assess the reach, social impact and sustainability of CSR projects.
